Monitoring Student Progress

ISI is committed to ensuring that all students are placed in the right level and continue to make progress throughout their studies.

First day feedback: During the Monday morning assessement, the Academic Manager will talk to the student about their experience so far (airport, host family, getting to the schoolm first impressions) and this feedback is sent to the agency together with the students level, on the first day of study.

One-week feedback: On completion of the first week of studies all students fill in a feedback form, grading their course, their level, their accommodation and the service provided by ISI. Any issues which arise from this feedback will be addressed immediately.

Weekly assessment: These are short weekly class tests. The results are given to students and recorded in student’s file.

Monthly private tutorial: All students are entitled to a monthly private tutorial with their class teacher during which they can discuss their progress, any problems/questions they may have, and set targets for themselves. (Tutorials take place during class time usually on a Friday, while the rest of the class are engaged in class-based activities.)

Our Philosophy

We pride ourselves on our personal approach and from door to door your students are our priority. From the initial application stage to the end of the course, we are here to ensure our mutual client’s needs are met in a friendly, caring and supportive environment. Furthermore we don’t just offer teaching, we offer learning! That means we believe that when students understand and become more involved in the learning process, they learn faster and more effectively.

Our Teachers

All teachers have a primary university degree, a recognized teaching qualification and teaching experience at home and abroad. However, we select teachers not only for their qualifications, experience and passion for the English language, but also for their other interests. Our teachers demonstrate a strong sense of commitment and enthusiasm and in this way our mutual clients will enjoy a very special learning experience.

Cancellation Policy

• No refunds will be made to students who request host family accommodation at the time of booking and then make alternative accommodation arrangements before or after their arrival in Dublin.
• No refunds will be made to students who request an airport transfer at the time of booking, but later make alternative arrangements or arrive more than 2 hours late without informing the school, via the emergency number.
• Students unable to obtain a Student Visa may cancel the course applied for, and must supply a visa refusal number and pay a cancellation fee.
• The cancellation fees below are inclusive of the application fee.

Cancellation due to inability to obtain a visa: Full refund less €50 (upon presentation of a visa refusal number).

Cancellation due to any other reason:

Refunds will be given at the discretion of ISI management, and each case is dealt with on an individual basis. The following conditions apply.

• Cancellation more than 1 week prior to arrival: Full refund less €200.
• Cancellation less than 1 week prior to arrival: Full refund less €500
• Cancellation after course starts: No refund

Approved refunds will be sent within 30 days of notice of cancellation. Sending bank charges will be deducted from the balance being refunded.

Curtailment Policy: No refunds will be given for late arrival, early departure or days missed during the course, except under very exceptional circumstances. Refunds will be given at the discretion of ISI management only, and each case is dealt with on an individual basis.